You have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within the seven days of receipt, please complete our Returns Authority Form. Prior to dispatch please contact us in writing, either by letter, fax or email - telephone cancellations are not accepted. All items must be appropriately packaged and sent within seven working days of receipt, unused in their original packaging in a saleable condition, unworn and with no marks or scratches on the item. The item being returned must not have come into contact with any perfumes, hairsprays or other chemicals and must be returned along with the invoice and returns number.

Exceptions to the right to cancel

• Due to Health & Hygiene regulations we are unable to accept the return of earrings.
• Bespoke orders are non-returnable as they have been specifically designed for you.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. We reserve the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.

If there is a refusal of delivery or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to us and you will be charged for the return of the order. Items returned to us a second time will be refunded less a £10.00 administration charge.

If there is a refusal of delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to us and we will then wait for you to contact us before we refund you your money less the return postage cost.